Getting the most from our services
When it comes to luxury accommodation, service is everything. This means catering to customers' needs at every interaction, and the payment process is no exception.
By using our Dynamic Currency Conversion service, Grosvenor House Apartments can offer foreign guests the choice to pay in their local, familiar currency. The service has proven highly popular, with some months seeing a take up rate of over 80%.
The business has also signed up for our online reporting tool, ClientLine, to access comprehensive management information and credit card payment data.
Colin Ras, Financial Controller, talks about switching their credit card processing to Lloyds Bank Cardnet, and taking advantage of these two services.
Lloyds Bank Cardnet in 3 points
Colin summarises his experience with Lloyds Bank Cardnet.
DCC lets customers pay in foreign currency
Dynamic Currency Conversion (DCC) allows overseas cardholders to pay in their local currency. Colin explains how this benefits both the business and the customer.
A seamless partnership
Lloyds Bank Cardnet provides DCC through a partner, and Colin talks about the ease of dealing with both entities.
Benefits of ClientLine Online Reporting
Colin lists a few key ways in which he uses ClientLine for comprehensive management reporting.