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You may have experienced issues with your terminal over the last few days resulting in you being unable to take card transactions. The issue has now been resolved and we apologise for the inconvenience you have experienced.
If you remain unable to take card payments you will need to reset your terminal prior to taking any new transactions.
Instructions on how to reset your terminal are available
Accept card payments over the phone using our secure online 'virtual card machine'. It’s a safe and quick way to process card payments remotely.
Benefits of over the phone payments with Cardnet:
Cards you can accept over the phone
Diners Club International
BC Global Card
Corporate, Commercial and Purchasing cards
If you’d like to set up over the phone payments for your business, simply fill out our enquiry form and a Cardnet representative will get in touch.
Enquire now about accepting payments over the phone
From global events to local businesses, Lloyds Bank Cardnet clients have benefited from our flexible service and modern technology.
View their stories here
Find out what’s required to meet the Payment Card Industry Data Security Standards (PCI DSS) and the steps you can take make sure your business is compliant.
Find out more about security compliance
Find out more about online reporting tools, our mobile top-up service and the option to let customers pay in their own currency.
Find out more .
Learn the Key Terms
— The Payment Card Industry Data Security Standards are a set of mandatory security requirements designed to ensure that merchants process, transmit and store cardholder data securely.
Virtual card machine
— A secure webpage that allows merchants to process ‘card not present’ transactions securely, over the phone or by mail order.
Learn more key terms in our glossary
Cardnet® is a registered trademark of Lloyds Bank plc.
We may monitor or record calls to make sure we have carried out your instructions correctly and to help improve the quality of our service.
Please remember we cannot guarantee the security of messages sent by email.
Lloyds Bank plc and Bank of Scotland plc (member of Lloyds Banking Group) are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Authorisation can be checked on the Financial Services Register at www.fca.org.uk
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