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EMERGENCY INFORMATION

You may have experienced issues with your terminal over the last few days resulting in you being unable to take card transactions. The issue has now been resolved and we apologise for the inconvenience you have experienced.

If you remain unable to take card payments you will need to reset your terminal prior to taking any new transactions.

Instructions on how to reset your terminal are available here.

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Find ‘How to’ guides, answers to our FAQs and extensive information on cards, payments and compliance.


If you can’t find the information you’re looking for, fill in our online enquiry form and a Cardnet representative will get in touch.

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‘How to’ guides

Our step-by-step video and PDF guides walk you through setting up your card machine, using the PCI DSS online portal and accessing your online reporting tools.

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Downloads

Download merchant operating manuals, case studies, account terms and our ‘How to’ guides to read, print and circulate to your staff.

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Security compliance

Find out what’s required to meet the Payment Card Industry Data Security Standards (PCI DSS) and the steps you can take to ensure and certify your business is compliant.

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Useful links and services

Find out where to go for information on software, regulatory bodies, paper roll supplies and the various card schemes.

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FAQs

Get answers to the most commonly asked questions — from managing Chargebacks to accessing the ClientLine reporting tool.

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Payment services

Get the technology and support you need to accept payments face-to-face, over the phone or through your website.

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New to card payments

Discover the benefits of accepting card payments, how the process works and how to get started.

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Ready to apply?

If you think Lloyds Bank Cardnet could be right for your business, here are six things you need to do before you apply.

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