Skip to main navigation Skip to main content

EMERGENCY INFORMATION

You may have experienced issues with your terminal over the last few days resulting in you being unable to take card transactions. The issue has now been resolved and we apologise for the inconvenience you have experienced.

If you remain unable to take card payments you will need to reset your terminal prior to taking any new transactions.

Instructions on how to reset your terminal are available here.

Enquire now Menu

If you have questions about getting started with your card machine, complying with industry standards or accessing online reports, our ‘how to’ guides can help.

If you can’t find the information you’re looking for, fill out our online enquiry form and a Cardnet representative will get in touch.

Enquire now, if you can’t find the information you’re looking for

Getting started

Getting started - 1

Card machine box contents.


Getting started - 2

Connecting up.


Getting started - 3

Entering your paper roll.


Getting started - 4

Entering your merchant account number.


Download our guide to help set up your countertop machine

Download our guide on getting ready to trade

PCI DSS compliance

How to access the Lloyds Bank Cardnet PCI DSS online portal


How to log in to your PCI DSS portal


How to set up your PCI DSS merchant profile


How to personalise your PCI DSS portal User ID


Download our guide to accessing and using the PCI DSS online portal

Contactless payments

Contactless - 1

Benefits of contactless


Contactless - 2

Contactless card payments


Contactless - 3

Contactless mobile phone payments


Contactless - 4

Contactless mobile phone payments


ClientLine reporting

Business Track

RAM foreign currency reporting

How to log in to RAM


RAM merchant profile overview


How to access your statement


How to reconcile your sales activity


Understanding your accounts


Your interchange summary


How to review your chargebacks


Download our guide to accessing and using RAM foreign currency reporting



Back to top