Skip to main navigation Skip to main content


You may have experienced issues with your terminal over the last few days resulting in you being unable to take card transactions. The issue has now been resolved and we apologise for the inconvenience you have experienced.

If you remain unable to take card payments you will need to reset your terminal prior to taking any new transactions.

Instructions on how to reset your terminal are available here.

Enquire now Menu

Order supplies for your card machine, discover new software solutions or contact a regulatory organisation using our useful links and services.

Paper roll supplier

Need more paper rolls? You’ll find Primatel terminal rolls are designed and manufactured to work best with your card machine. You can reorder supplies at

Card schemes

If you’d like any information on the various credit or debit cards your customers can use, you can find out more at the relevant websites.


There are several different software solutions involved in making sure your hardware runs smoothly and securely. Find out more about them here:

Payment service providers

If you need to contact a payment service provider, or simply find out more, their web addresses are below.

Regulatory bodies

Here is a list of the relevant organisations involved with regulating financial transactions, in case you need to contact them.

N.B. Lloyds Bank Cardnet is not responsible for the content on external sites.

Back to top